At The Rocket House Ltd., we take your privacy seriously. We are committed to complying with the UK General Data Protection Regulation (GDPR) and applicable privacy laws, including Apple and Google platform guidelines for our app. This Privacy Policy explains what personal data we collect, how we use it, and your rights.

1. What We Collect and Why

When you interact with our website or app, we may collect a small amount of personal information to help us deliver and improve our services. This may include:

• Name and contact details, if you fill in a form or contact us directly

• Basic account information, if you register or subscribe via the app

• Information you provide when posting a job or sending a message

• Device or usage data, such as IP address and performance info, to help us improve app functionality

We only collect what is necessary to offer our services and enhance your experience.

2. How We Use Your Data

We use your data to:

• Deliver and personalise the services we offer

• Process bookings, requests, and transactions

• Communicate with you about your account or activity

• Respond to questions or support requests

• Understand how people use our website/app so we can improve it

We do not sell, rent or lease our database to any third parties.

3. Payments and Third Parties

We use trusted partners to help process payments and manage certain parts of our service:

• Stripe handles secure payment processing. You can view their privacy policy here: https://stripe.com/privacy

• Apple and Google manage subscriptions through their platforms.

We may also use tools (like analytics software) to help us understand usage patterns, but these do not identify you personally.

4. Subscriptions & Billing

If you subscribe through our app, payments are handled by:

• Apple (iOS users) via your Apple ID

• Google Play (Android users) via your Google account

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the billing period. You can cancel or manage your subscription any time through your device settings. When cancelled, your plan will remain active until the end of the current billing cycle.

5. Cookies

We use cookies on our website to remember preferences and help us understand how visitors use the site. You can manage your cookie preferences through your browser settings.

By using this website, any of its links or forms and, by using the App, you acknowledge and consent for us to collect and use the information voluntarily provided by you on the devices and platforms you are using. The information collected will be used to support you or improve our Services.

6. Your Rights (Under UK GDPR)

As a user, you have the right to:

• Request access to the personal data we hold about you

• Ask for your information to be corrected or deleted

• Object to or restrict how we use your data

• Request a copy of your data in a portable format

• Withdraw consent at any time

The Rocket House shall have no obligations with respect of identification material on the App and any content the user voluntarily decides to post through the platforms they use. The User is solely responsible for such material.  It is prohibited to post, share or save to or from the website or App any material deemed private or confidential without authorisation.

The Rocket House may decide to modify this privacy policy at any time which will be updated here. Continued use of this website or our services after such changes will constitute your acceptance of such changes.

To make a request or for any questions, please contact us at: 📧 lobby@therocket.house

Last Updated 23rd March 2025